The last time I felt heard (specifically in a medical setting) was when I was engaging with my PT for follow-up. She explained that she always lets her patients know that as we move through treatment, the plan can and will evolve because of discoveries that we didn't expect. She listened to my answers, changed my next plan, and was successful in meeting my need for that visit. We didn't just go with the original plan-since that made things a little worse-although the plan was already in place.